Frequently Asked Questions
6sixe FAQ — Answers to all your questions, right here
From deposits to live casino, slots to customer support — find detailed answers to the most common questions Bangladeshi players have about 6sixe, all in one place.
Questions can come up before or while playing at 6sixe. That's why we've organized the most important questions into four categories — casino and table games, customer support, deposits, and slots. Click on any question below to see the detailed answer. If you'd like to know more, contact us directly via live chat or email.
Casino & Table Games
Live Casino & Tables
In a live dealer game, a real dealer runs the game via live video stream from a studio. You can watch everything on your screen in real time — cards being dealt or the roulette wheel spinning — and place bets within the allotted time. Results depend entirely on real events, not computer-generated outcomes.
Yes, 6sixe's live casino is fully mobile-optimized. You can play directly in the browser on any Android or iOS smartphone — no separate app download needed. With a stable mobile data or Wi-Fi connection, the live video stream runs smoothly.
Table games offer a range of betting limits — from low-limit tables for new players to high-limit VIP tables for experienced players. The set limits for each table are displayed on screen before you enter, so you can decide in advance.
Roulette has a spinning wheel and a ball. The winning outcome is determined by which number or color the ball lands on. You can place various types of bets — on a specific number, red or black, odd or even, and more. Bets must be placed within the allotted time before the dealer spins the wheel.
Yes, multiple players can join a live blackjack table at the same time. Each seat has its own separate bet, and every player plays their hand against the dealer. Some tables also have a "Bet Behind" option, which lets you bet behind another player's hand even when no seats are available.
Customer Support
Support & Contact
Yes, 6sixe's customer support team is able to assist in both Bengali and English. This option is available with Bangladeshi players in mind, so you can ask questions and receive answers entirely in your own language.
6sixe's customer support is active 24 hours a day, 7 days a week. Whether it's day or night, you can get immediate assistance via live chat whenever you have an issue. Even late at night, someone from the support team will be there for you.
Before contacting the support team, have your account username or registered email address ready, along with details of when the issue occurred and in which game or transaction. If possible, also prepare a screenshot. This helps the team resolve your issue quickly and accurately.
6sixe has two support channels. First, live chat — accessible directly from within the site and the fastest option. Second, email — you can send detailed questions or documents to [email protected]. Both channels support communication in Bengali and English.
The more information you provide in your email, the faster the resolution. Include your account username, the transaction ID (if applicable), the date and time of the issue (in Bangladesh Standard Time), and a clear description of the problem. Attaching a screenshot is even more helpful.
Deposit Questions
Deposits & Payments
6sixe generally does not charge its own processing fee on deposits. However, your payment method (bKash, Nagad, or Rocket) may apply its own transaction charges — these will be visible in the respective mobile banking app. It's a good idea to check the charges in your mobile banking app before making a deposit.
Log in to 6sixe, go to the deposit section, and select Nagad. Then send the specified amount to the designated Nagad number using the "Send Money" option in your Nagad app. A minimum deposit of ৳300 is required. Once the transaction is successful, your 6sixe account balance is usually updated shortly after.
The bKash deposit process is straightforward — select bKash on the deposit page, use "Send Money" in your bKash app to send funds to the displayed number, and enter the reference code (if requested) correctly. The minimum deposit amount is ৳300. Keep the payment reference — you may need to show it to the support team if any issue arises.
6sixe currently supports three mobile banking methods: bKash, Nagad, and Rocket. Rocket is the mobile banking service of Dutch-Bangla Bank. All three methods accept a minimum deposit of ৳300 and processing is generally completed quickly.
First, wait a little while — there can sometimes be a small delay due to network traffic. If the balance still hasn't appeared, get the transaction ID from your mobile banking app's transaction history and send it via live chat or to [email protected]. The support team will verify the matter promptly and resolve the issue.
Slot Questions
Slots & Spins
Many slot games have a demo or free-play mode, where you can try out the game's features, paylines, and bonus rounds without using real money. This is especially useful for new players, as you can get a feel for whether you like the game before making a deposit.
Free spins are usually triggered inside a specific game through scatter symbols. Once free spins are activated, the set number of spins starts automatically and no additional money is deducted from your balance during that time. Winnings from free spins are generally added to your balance as cash rewards.
Volatility, or variance, refers to how frequently and how large the rewards a slot game pays out. High-volatility games pay out less often but offer larger rewards when they do; low-volatility games pay out smaller rewards more frequently. Choosing the right volatility level based on your budget and patience is advisable.
If you want to play on a limited budget, it's wise to choose slots with a low minimum bet. Low-to-medium volatility games give you more playing time, as small wins help preserve your balance. Getting familiar with a game's bonus rounds and free spin features in demo mode first makes decision-making easier when betting with real money.
RTP, or Return to Player, is a theoretical percentage that indicates how much of the total amount wagered a slot pays back as rewards over the long term. A higher RTP is generally considered more favorable over the long run. However, keep in mind that every spin is completely random — RTP is only a long-term average and does not guarantee the outcome of any individual session.
Have more questions? We're always here
If you can't find the answer to your question in this FAQ, don't worry — 6sixe's support team is by your side 24/7. Chat with us directly via live chat or write to us in detail by email.